FAQ

1. How can I track my order?

You can track your order by entering your order number on our “Track Order” page. Once your order is shipped, you will receive a tracking number via email.

2. What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, and PayPal.

3. How do I know if my order has been shipped?

You will receive a shipping confirmation email with tracking details once your order has been processed and shipped.

4. How long will it take for my order to arrive?

Orders typically arrive within 3-7 days.

5. Can I change or cancel my order after placing it?

Once an order is placed, it is processed quickly. Please contact us within 24 hours of placing your order if you'd like to make any changes or cancellations.

6. What if the item I want is out of stock?

If an item is out of stock, you can sign up for a back-in-stock notification. We'll let you know once the item becomes available again.

7. How do I know if the clothes will fit me?

We provide detailed size charts for each product. Please refer to the size chart on the product page to ensure the best fit. If you're unsure, feel free to contact our customer support.

8. Do you offer free returns?

Yes, we offer free returns for most items. Please check our return policy for specific guidelines on how to return an item.

9. What should I do if I received a damaged or incorrect item?

We apologize for any inconvenience caused. Please contact our customer service team immediately with a photo of the damaged or incorrect item, and we will resolve the issue as quickly as possible.

10. Are your products ethically made?

Yes, we take pride in offering products that are made responsibly. Our suppliers follow ethical manufacturing processes, ensuring fair wages and safe working conditions.

11. How can I contact customer service?

You can reach our customer service team via email at support@enchantemeshop@oneservice.online, or through our contact form on the website.

12. Do you offer discounts or promotions?

Yes, we regularly offer discounts and special promotions. Sign up for our newsletter to receive the